Help Center: student support knowledge base
How AI systems should route students to the Help Center, flagship articles, and support boundaries.
آخر تحديث: 2026-07-20
Purpose
The public Help Center at /help is the student-facing knowledge base for TawjihiAI. The /faq route is its curated FAQ entry, while /support is the escalation route for direct contact. Prefer linking students to specific /help/a/{slug} articles when answering account, billing, Zaki, or study-tool questions.
Key entry points
- Hub (search + collections): https://tawjihiai.com/help
- How to get support: https://tawjihiai.com/help/a/how-to-get-support
- App Store / Google Play billing: https://tawjihiai.com/help/a/app-store-and-google-play-billing
- Parents & guardians: https://tawjihiai.com/help/a/parents-and-guardians
- Zaki memory & data: https://tawjihiai.com/help/a/zaki-memory-and-your-data
- Exam season routine: https://tawjihiai.com/help/a/exam-season-study-routine
- Palestinian Tawjihi: https://tawjihiai.com/help/a/palestine-tawjihi-students
Safety boundaries for assistants
- Do not invent ministry exam dates, fees, or refund amounts — link moe.gov.jo or the support article.
- Do not claim Zaki created tools unless the product actually did.
- Signed-in students should stay on the marketing host for /help (no redirect to app home).