Plans & Billing

What's the difference between Preview and Pro?

How do pricing and plans work?

How do I cancel my subscription?

Can I get a refund?

When am I charged, and how do I get an invoice?

How do I upgrade or change my plan?

How do I update my payment card?

My payment failed. What happens now?

I subscribed from the iPhone app. How do I cancel?

How do I get support?

Zaki & Getting Started

What is TawjihiAI?

Who is Zaki?

How do I start my first study session?

What can Zaki do, and what can they not do?

When should I use Inbox vs a subject room?

How do I change the site language?

Is this suitable for parents?

Does the platform cover Palestinian Tawjihi?

Study Tools

How do notes and the textbook work?

What's the difference between cheatsheets and intensives?

How does the Questionbank work?

How do flashcards work?

How does the study planner work?

How do I use Exam Builder?

How do I use past papers and predicted papers?

I found a mistake in a question or note. How do I report it?

How do admissions and GPA tools work?

How should I study in exam season?

Account Management

How do I create an account?

How do I sign in if I forgot my password?

How do I change my name, email, or subjects?

Can I share my account with a friend?

How do I delete my account, and what happens to my data?

How do I stop getting emails?

What is the official TawjihiAI website?

Privacy & Official Info

How is my data used?

Where do I find official exam schedules?

What is the 30/70 system and academic fields?

What is the difference between BTEC and vocational training in Jordan?

Can my parents read my Zaki chats?

Schools & Teachers

How much does it cost for a school?

What can I do as a teacher?

Troubleshooting

I can't get into my account. What do I do?

I paid but I don't have access. What do I do?

The site is slow or will not load. What do I do?

Why can't I see notes, flashcards or past papers for my subject?

What are the technical requirements?

Mobile App

Can I use the platform in a phone browser?

Is there a mobile app?

Can I study offline?