Integrated skills

1 Look at the letters on page 132. Then answer the questions below. 1 Who is Carlo Andretti?

2 Who is Ralph Allen?

3 What does Mr Andretti’s company want to buy? 4 What is the main information they want?

5 What else do they need to know?

2 Read the reply to Mr Andretti below. Then listen to the conversation between the Production Manager and Mr Allen, the General Manager, and complete the letter. Use information from the conversation and from the third letter on page 132. 3 Listen again to check your answers. 4 Write a short email from Mr Andretti in reply to Fay Sutherland’s letter. ▸ Thank her for the reply. ▸ Place an order for 120 switches. ▸ Say that you are looking forward to receiving the order. ▸ Say that you will pay on receipt.

Your ref: (1) Re: possible order for (2) Dear Mr Andretti Thank you for your letter. Mr Allen has asked (3) reply to your questions. I am pleased to tell you that we will be able to supply the switches within your required delivery period of (4) . We are able to offer a (5) on the normal unit price of (6) for orders of (7) or more. Could you please let us know how many you would need?

I can also confirm that our products have a (8) guarantee (full (9) of any parts that may develop a problem). Finally, payment can be made by (10) or, if you prefer, by (11) . Thank you again for your interest, and I look forward to hearing from you. Yours sincerely,

Ms Fay Sutherland

Production Manager

Bestelec Ltd

1 Look back at Period 5. Remind yourself what has happened by answering the questions.

1 Who wrote the initial letter?

2 What was the letter enquiring about?

3 Who wrote the first reply?

4 What did Kino Machine Tools order from Bestelec Ltd?

5 Who wrote the second reply?

2 Read the email. Then discuss the questions in pairs.

1 What is the problem?

2 What possible reasons might there be for the problem? 3 Look at the sentences from Fay’s letter to Kino Machine Tools. Four of the sentences are not suitable because they are either too direct, too personal, too informal or don’t give enough information. Find these sentences and discuss what is wrong with them. This message is about your order. I’m writing with reference to your recent order for 120 154/056 switches. These were sent on 7th October, together with a request for payment within 2 weeks. We notice, however, that we have still not received payment.

Why haven’t you sent us what you owe?

You haven’t sent the money yet though. To remind you, the full amount was $1,350, including the 10% reduction. Please let me know what’s going on at your end. If there is a problem, could you contact me as soon as possible please?

From: Ralph Allen

Sent: 11 November 12:20

To: Fay Sutherland

Subject: Kino order payment

Hello Fay

Any idea what’s happening about Kino Machine Tools? We sent the order on time with a request for payment within 2 weeks. That was over a month ago. Can you send them another letter and ask what the problem is? Thanks,

Ralph

5 Write the sentences of Carlo Andretti’s email in the correct order. We asked them to transfer the money over two weeks ago. It seems there was a misunderstanding with the bank. I’m very sorry that you haven’t received payment yet. We thought they had done this, but they say they were waiting for the request to be confirmed. I’ve made some enquiries and have found the explanation. Thanks for your message. I’ve now done this and the full amount should be in your account within 3–4 days. In this Unit you have learnt about:

▶ words and phrases made from the word market

▶ reporting orders / instructions, advice and warnings

▶ noun phrases made from phrasal verbs

▶ causatives (have / get something done)

▶ fixed phrases with in or on + noun

▶ writing business letters and emails

Your ref. ES/001

Re: payment not received Dear Mr Andretti Yours sincerely,

4 Write the correct sentences from Activity 3, in the right order, into Ms Sutherland’s letter.