I paid but I don't have access to TawjihiAI. What do I do?
Updated September 2, 2026
If you paid for TawjihiAI Pro and still see Preview limits, open Settings → Plans on the same email you used at checkout. Saved work stays; we do not wipe the account. Stripe retries a failed card for a while; Pro is not cut off on the first failure.
Same account
Sign in with the email that paid. A second account stays on Preview. Confirm you are on tawjihiai.com, not a lookalike site.
Web card
Settings → Plans shows the plan on this account. If the last renewal failed, follow My payment failed: Stripe retries, then exhausted — then paid access ends and Preview caps return (10 Zaki messages a day, 8 question-bank answers per topic, 2 study plans). If no plan is listed, subscribe again from Pricing on that same account.
App Store or Google Play
Those charges sit with Apple or Google. Open device subscriptions and check TawjihiAI is still active.
Note: Store billing does not use Settings → Plans.
Cancel or manage store billing
Still locked out after a successful charge
Email support with the sign-in email, the store or card last four digits if you have them, and the date of the charge.